[title]
[message]Refund and Cancellation Policy
**Effective Date:** 25/08/2024
At **Dhevu**, we are committed to providing quality products and a smooth shopping experience. However, if you are not entirely satisfied with your purchase, we're here to help.
**Cancellation Policy**
- **Order Cancellation:**
- You may cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at Info.dhevu@gmail.comwith your order number.
- Orders cannot be canceled once they have been shipped.
- **Cancellation Confirmation:**
- Upon successful cancellation within the allowed time frame, you will receive a confirmation email, and any payment made will be fully refunded.
**Refund Policy**
**1. Eligibility for Refunds:**
- **Damaged or Defective Products:** If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a return and issue a refund or replacement as per your preference.
- **Incorrect Products:** If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the return of the incorrect item and ship the correct product at no additional cost.
- **Change of Mind:** Refunds for change of mind are not applicable. Please ensure that you carefully review your order before making a purchase.
**2. Refund Process:**
- **Refund Request:** To request a refund, please contact our customer support at Info.dhevu@gmail.com with your order number and a brief explanation of your request.
- **Refund Approval:** Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- **Refund Timeline:** Approved refunds will be processed within 5-7 working days. The credit will automatically be applied to your original method of payment, depending on your card issuer’s policies.
**3. Return Shipping:**
- **Return Shipping Costs:** Customers are responsible for paying their own return shipping costs unless the product was damaged, defective, or incorrect.
#### **Contact Us**
If you have any questions regarding this policy, please reach out to us at:
- **Email:** Info.dhevu@gmail.com
- **Phone:** 00917066889793
At **Dhevu**, we are committed to providing quality products and a smooth shopping experience. However, if you are not entirely satisfied with your purchase, we're here to help.
**Cancellation Policy**
- **Order Cancellation:**
- You may cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at Info.dhevu@gmail.comwith your order number.
- Orders cannot be canceled once they have been shipped.
- **Cancellation Confirmation:**
- Upon successful cancellation within the allowed time frame, you will receive a confirmation email, and any payment made will be fully refunded.
**Refund Policy**
**1. Eligibility for Refunds:**
- **Damaged or Defective Products:** If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a return and issue a refund or replacement as per your preference.
- **Incorrect Products:** If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange for the return of the incorrect item and ship the correct product at no additional cost.
- **Change of Mind:** Refunds for change of mind are not applicable. Please ensure that you carefully review your order before making a purchase.
**2. Refund Process:**
- **Refund Request:** To request a refund, please contact our customer support at Info.dhevu@gmail.com with your order number and a brief explanation of your request.
- **Refund Approval:** Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- **Refund Timeline:** Approved refunds will be processed within 5-7 working days. The credit will automatically be applied to your original method of payment, depending on your card issuer’s policies.
**3. Return Shipping:**
- **Return Shipping Costs:** Customers are responsible for paying their own return shipping costs unless the product was damaged, defective, or incorrect.
#### **Contact Us**
If you have any questions regarding this policy, please reach out to us at:
- **Email:** Info.dhevu@gmail.com
- **Phone:** 00917066889793