At Dhevu Global, we value your trust and strive to deliver quality products. Our refund policy is designed to ensure a fair and transparent process for customers in the rare case a return or refund is required.
1. Eligibility for Refund
You may be eligible for a refund if:
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You received a damaged, defective, or incorrect product.
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You reported the issue within 2 days of receiving the order.
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The product is unused, in its original packaging, and meets our return conditions.
Refunds are not applicable in the following cases:
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Product is used or opened
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Change of mind or personal dislike (unless defective)
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Product was bought during sale or promotional offers (unless damaged)
2. How to Request a Refund
To request a refund, follow these steps:
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Contact our support team via [Email Info.Dhevu@Gmail.com ] or [ WhatsApp Us +91 7066889793 ] within 48 hours of delivery.
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Share your order number, the issue you're facing, and photos/videos of the product in question.
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Once verified and approved, our team will process the refund within 3–7 business days.
3. Mode of Refund
Once approved, your refund will be processed using the original payment method:
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Online Payments (UPI, Cards, Net Banking): Refunded to the source account.
4. Refund Timeline
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Refunds are typically processed within 3–7 business days after approval.
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In case of a delay due to bank processing, we will notify you via email or WhatsApp.
5. Partial Refunds
In rare situations where only part of an order is defective or missing, we may issue a partial refund or store credit.
6. Non-Refundable Situations
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Delay in delivery due to courier issues (beyond our control)
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Wrong shipping address entered by customer
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Package refused or undelivered due to unavailability
Questions?
If you have any questions about refunds, please get in touch:
📧 [Email Info.Dhevu@Gmail.com ]
📞 [WhatsApp +91 7066889793 ]