At Dhevu Global, your satisfaction is our priority. We strive to ensure you are happy with your purchase. If for any reason you are not fully satisfied, please review our return and exchange guidelines below.
1. Eligibility for Return or Exchange
We accept returns or exchanges only if:
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The product is damaged, leaking, or defective.
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You received the wrong item.
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The request is raised within 2 days of delivery.
We do not accept returns or exchanges for:
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Used or opened products
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Items without original packaging
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Products purchased during sale or discount periods (unless defective)
2. Return & Exchange Process
To initiate a return or exchange:
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Email us at [Insert Email] or WhatsApp us at [Insert Number] within 48 hours of receiving the product.
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Share the order number, reason for return, and photos/videos of the issue (damaged or incorrect product).
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Our team will review your request and respond within 24–48 business hours.
3. Conditions for Approval
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The product must be unused, unopened, and in its original condition.
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Returns must include all original packaging, including boxes, labels, and invoices.
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Items must be returned via a trackable courier service if self-shipping is required.
4. Exchange Process
If your request is approved for an exchange:
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A replacement will be shipped within 3–5 business days.
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In case the requested item is out of stock, we will issue a coupon code or store credit.
5. Return Shipping Costs
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If the error is on our end (wrong, damaged, or defective item), we will arrange reverse pickup at no cost to you.
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If the return is due to personal preference (not liking the fragrance, etc.), reverse shipping charges will be borne by the customer.
6. Cancellations Before Dispatch
You can cancel your order before it is shipped by contacting us on [Insert Email] or [Insert Number]. Once shipped, the order cannot be cancelled.
Need Help?
For any questions or concerns, please feel free to contact our support team:
📧 [Insert Email]
📞 [Insert WhatsApp Number]